MyLincoln Touch Performance Upgrade

West Point LINCOLN: MyLincoln Touch Upgrade

Faster, Simpler, Better: MyLincoln Touch Upgrade Provides New and Existing Customers Enhancements and New Features

  • Lincoln will launch performance upgrades and new features for MyLincoln Touch® beginning with 2013 models – no-charge upgrade will be available to existing owners
  • Simpler graphics, faster touch-screen response and easier-to-use controls are among the many enhancements to the voice-activated in-car connectivity system
  • Existing MyLincoln Touch owners can either install the software upgrade themselves via a USB received in the mail or visit, West Point Lincoln where software can be updated at no charge.

Houston, Texas – Lincoln customers said MyLincoln Touch® could be faster and feature simpler graphics that are easier to use and that’s exactly what Lincoln plans to deliver with a broad set of performance upgrades to the system – launching first on the new 2013 LINCOLN MKS & MKT.

Available early next year – and offered at no charge to existing MyLincoln Touch owners – the software upgrade enhances the ownership experience as it was developed by listening and responding to customer feedback.

Early next year, owners located in the U.S. will be mailed a USB flash drive with the software upgrade for installation that they can do at their own convenience. If they prefer, owners may also visit West Point Lincoln for the software installation. The upgrade mailing will include instructions informing owners how to simply plug the USB flash drive into the MyLincoln Touch Media Hub’s USB port in order for installation to automatically begin.

The new touch-screen interface features simpler graphics and controls that are easier to use. Customers will also experience significantly faster touch-screen response times, one of the top requests from owners.

New features include support for tablet devices and audiobooks, improved navigation maps and enhanced voice recognition interaction.

For a video demonstration of the improvements, click here.

Upgrade your ride

All of the new improvements will be offered to existing owners of MyLincoln Touch-equipped vehicles, including the 2011 and 2012 models of LINCOLN MKX crossovers.

We’re seizing the opportunity to continuously improve the Lincoln ownership experience, and revolutionize what it means to own a car. Introducing new technology is only one step in our journey to become known as a technology company. Consistently improving it based on what our customers are telling us marks another milestone in that journey.

New look

The visual enhancements to MyLincoln Touch are based on simplifying the graphics with larger, bolder fonts, removing low-priority visual content, and designing screens based on a consistent pattern. More than 1,000 screens in total have been updated with the improved look.

“Our goal when designing the upgrade was to simplify the screens and give customers a fast and easy way to get information at any given moment,” said Jennifer Brace, User Interface Design engineer for Ford. “That meant removing buttons, relocating high-use controls closer to the driver’s reach, simplifying tasks and improving font size.”

The new fonts are as much as 40 percent larger on some redesigned screens. The fonts also are wider and bolder to provide easier legibility, particularly among the rapidly increasing number of drivers age 60 and older.

New features

Lincoln also took the opportunity to update the performance of the system and add new features for customers to help them keep pace with the fast-moving consumer electronics market.

Faster touch-screen response time, for example, was a key request from owners. Initial testing shows that touch and voice response is at least two times faster than the current system.

Also, the software upgrade includes the following enhancements:

  • Improved voice recognition experience powered by Nuance
    – Quicker voice recognition upon startup and faster command prompt when the voice button is pushed
    – Voice commands used in conjunction with navigation are simplified through elimination of the need to provide street
    direction, e.g., “Main Street” instead of “North Main Street”
    – Music requests are simpler by removing the need to include the additional song, album or artist information often
    found at the end of a name in parenthesis or brackets
    – Customers can find their favorite sports team in action via new Sirius Game Finder simply by saying a command
    such as “Tune to Detroit Lions game”
  • Tablet device compatibility
    – Music and other media content from most popular tablet computers like the Apple iPad can now be accessed
    through a simple USB connection
  • audiobook support
    – Listen to content using voice commands or the easy-to-use touch- screen controls
  • Connected navigation powered by TeleNav features new map data by NAVTEQ
    – Updated map views are richer and feature more 3D landmarks
    – Views of freeway junctions and signs are enhanced through photorealistic screen images
    – Smart routing options are provided based on a database of historical traffic patterns
  • Phone compatibility
    – Automatic Bluetooth® connection upon vehicle entry has been improved
    – Noise and echo cancellation during phone calls has been improved to enhance call quality
  • Gracenote® album cover art database
    – Inclusion of the latest music metadata available enhancing the music playback experience
    – Improved voice recognition for music search allowing drivers to pinpoint artists with hard-to-pronounce names
    or nicknames